Customer Service Apprentice (ACT)

General Description

ACT Group are the premier engineering solutions provider in the North of England, Scotland and Ireland. With dedicated divisions in tooling, lubrication, vending and digital, including independent experts in their field. ACT Group team has the commitment and momentum to go way beyond the simple provisions of supply to actually improve your business. We are looking for a Customer Service Apprentice to provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns

Main Duties

Duties: –

• Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns
• Analyse customer needs and provide appropriate solutions or recommendations – Upsell products or services to customers when applicable
• Process orders, returns, and exchanges accurately and efficiently
• Maintain customer records and update information as needed
• Handle customer complaints or escalations with professionalism and empathy
• Collaborate with other departments to resolve customer issues or inquiries
• Follow company policies and procedures to ensure customer satisfaction

Desired Skills

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Proficient in using computer systems and software applications
• Ability to remain calm and professional in stressful situations

Desired Qualifications

GCSEs or equivalent in Maths and English grade 4 or above

Future Prospects

Full time position upon completion of the apprenticeship