Business Administration Apprentice (Purmo)

General Description

Working within a fasted paced customer first focused team, you will act as the first point of contact for Purmo Group Customer Services, by providing support to both internal and external customers.

Main Duties

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As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

MAIN DUTIES:

• To ensure that all telephone & email enquiries and complaints are correctly logged and actioned within SLA throughout the case life cycle, ensuring all call flow and escalation processes are followed.
• Accurately process customer orders in a timely fashion to meet export, warehouse and delivery cut-off times.
• Raising all customer credit notes.
• Assist customers in making purchasing decisions.
• Providing a focused and timely quotation service, including discounts and ‘Specials’.
• To support and investigate all after-sales activities, including POD’s, invoice discrepancies, warranty claims and damages.
• Provide technical support for all product ranges.
• Identify opportunities to enhance the customer experience.
• To comply with all data protection regulations.
• The jobholder is expected to be fully flexible to ensure that customer service levels remain unaffected at all times.

Desired Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Team working
• Initiative

Desired Qualifications

Essential qualifications

• GCSE English Language or English Literature (Grade 4 or above) essential
• GCSE Maths (Grade 4 or above) essential

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know

Future Prospects

Full-time position upon completion of the apprenticeship, for the right person.